Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CSCSAS030 Mapping and Delivery Guide
Manage threatening behaviour
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CSCSAS030 - Manage threatening behaviour |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Use communication to establish control |
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Element: Use communication techniques that focus the attention and concentration of the person in controlled directions | ||||||||
Element: Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction | ||||||||
Element: Use communication methods that engage the person in positive responses | ||||||||
Element: Use non-threatening body language to avoid provocation and aggressive messages | ||||||||
Element: Use continuous and calming communication to provide distraction and personalised engagement | ||||||||
Element: Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives | ||||||||
Element: Apply defensive control strategies |
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Element: Monitor the environment for factors which may contribute to or moderate the risks identified | ||||||||
Element: Observe offender behaviour and assess for potential escalation | ||||||||
Element: Explain options for cooperation clearly and positively and support them when cooperation is given | ||||||||
Element: Request assistance as required in accordance with operational requirements | ||||||||
Element: Select defensive control tactics appropriate for the nature of the threat and the degree of risk | ||||||||
Element: Perform defensive control with respect to dignity and human rights |
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Element: Use search or isolation to remove any remaining risks and maintain safety and security of those involved | ||||||||
Element: Consult and take advice from specialist support | ||||||||
Element: Complete records and reports in accordance with organisational procedures |